Firstsource Mega Walk-In Drive for Freshers in Chennai – Customer Support Associate
Looking for a fresher job in Chennai? Firstsource is conducting a mega walk-in drive for freshers for the position of Customer Support Associate in its International Non-Voice Process. This is an opportunity for eligible Arts and Science graduates to begin their careers in the ITES/BPO industry and develop their customer service, communication, listening, comprehension, and typing skills.
The walk-in drive takes place Monday to Friday, from 10:30 AM to 1:00 PM, at the company’s location in Navallur, Chennai. Eligible candidates should review the graduation requirements carefully and carry the mandatory documents, including their resume, original identity proof with a photocopy, and original Transfer Certificate (TC).
Quick Job Snapshot
| Company | Firstsource |
|---|---|
| Job Role | Customer Support Associate |
| Process | International Non-Voice Process |
| Industry | ITES / BPM / BPO |
| Qualification | Eligible UG Arts and Science graduates |
| Eligible Graduating Years | 2021–2025 graduates with no arrears; eligible 2026 graduates must meet the result and certificate requirements |
| Experience | Freshers can apply |
| Salary | Not specified in the job description |
| Employment Type | Full-time, Permanent |
| Work Mode | Work From Office |
| Job Location | Navallur, Chennai, Tamil Nadu |
| Walk-In Days | Monday to Friday |
| Walk-In Timings | 10:30 AM to 1:00 PM |
| HR Contact | Anbu M – HR Recruiter |
| Resume Email | anbalagan.murugesan@firstsource.com |
Job Role Overview
As a Customer Support Associate in the International Non-Voice Process, selected candidates will help customers by understanding their queries, processing information accurately, and supporting a smooth customer experience. The position is suitable for candidates who have good communication and comprehension skills, can type accurately, and are comfortable working in a process-driven environment.
This is a full-time, permanent, office-based opportunity in Navallur, Chennai. Candidates must be flexible to work night shifts and rotational shifts. The company also specifies a one-way cab boundary limit of up to 30 km, subject to its applicable transport arrangements and policies.
Key Responsibilities
- Understand customer queries and provide appropriate support through the assigned non-voice process.
- Read, interpret, and comprehend customer requests accurately.
- Enter and process information with good typing accuracy.
- Help resolve customer issues in accordance with the company’s procedures and guidelines.
- Maintain professional communication and contribute to a positive customer experience.
- Follow process requirements, quality standards, and applicable workplace policies.
Required Skills
- Communication skills: Ability to understand information and communicate clearly.
- Listening and comprehension: Strong understanding of instructions and customer requirements.
- Typing skills: Good typing speed and accuracy are essential.
- Attention to detail: Ability to handle customer information and process-related tasks accurately.
- Shift flexibility: Willingness to work night shifts and rotational shifts.
- Teamwork: Ability to work responsibly in a customer-focused team environment.
Eligibility Criteria
Firstsource has specified the following minimum eligibility requirements for this walk-in drive. Check these conditions carefully before attending.
- 2021–2025 graduates: UG Arts and Science graduates are eligible, provided they have no arrears.
- 2026 graduates: Candidates must have received their sixth-semester results and provisional certificate. The job description specifies a requirement for four original copies and two online copies; confirm the exact document requirements with the recruiter before attending.
- Not eligible: Diploma holders, postgraduate graduates, BE/B.Tech graduates, and candidates still pursuing their studies in 2026.
- Work schedule: Candidates must be comfortable with night and rotational shifts.
- Work location: Candidates must be prepared to work from the office in Navallur, Chennai.
Important: The eligibility criteria above reflect the specific requirements mentioned in the walk-in announcement. If your degree or graduation status is unclear, contact the recruiter before travelling to the venue.
Salary and Benefits
The exact salary package has not been disclosed in the provided job description. Candidates should confirm the salary, incentives (if any), benefits, and other employment terms with the Firstsource recruitment team during the hiring process. The announcement specifies a full-time, permanent position, office-based work, and a one-way cab boundary limit of up to 30 km.
Why Consider This Opportunity?
This opportunity may suit eligible fresh graduates who want to enter the ITES/BPO sector without prior full-time work experience. Working in a customer support environment can help candidates build process knowledge, typing accuracy, customer service skills, and workplace discipline. Applicants should consider the office location and the requirement to work night or rotational shifts before attending the walk-in drive.
Interview Preparation Tips
- Prepare a short self-introduction covering your education, strengths, and interest in customer support.
- Practise typing exercises to improve both speed and accuracy.
- Be ready to explain why you are interested in a non-voice customer support role.
- Practise reading short passages and summarising the key information to demonstrate comprehension.
- Prepare to discuss your flexibility for night shifts, rotational shifts, and working from the office.
- Carry all required documents and ensure your resume clearly shows your educational details and contact information.
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Walk-In Venue and Documents Required
Venue: 5th Floor, 4th Block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near AGS Bus Stop, Chennai, Tamil Nadu – 603103.
Walk-in days: Monday to Friday.
Walk-in time: 10:30 AM to 1:00 PM.
Documents to carry:
- Updated resume.
- PAN card or Aadhaar card – original and photocopy.
- Transfer Certificate (TC) – original is mandatory.
- Eligible 2026 graduates should also prepare the sixth-semester result and provisional certificate, along with the additional copies specified in the announcement.
How to Apply for Firstsource Walk-In Drive
- Check that you meet the graduation-year, degree, and no-arrears requirements.
- Update your resume with your education, contact details, and relevant skills.
- Mention “Reference Anbu” at the top of your resume.
- Share your resume with the HR recruiter at anbalagan.murugesan@firstsource.com.
- Attend the walk-in drive Monday to Friday between 10:30 AM and 1:00 PM, carrying the required original documents and photocopies.
- For the latest listing details, review the original job post before travelling.
Recruitment safety notice: Firstsource states that its hiring process is fair, transparent, and merit-based and that it never asks candidates for money at any stage. Be cautious of fraudulent job offers and verify recruitment communications through official channels or an email address ending in @firstsource.com.
Frequently Asked Questions (FAQs)
1. Are freshers eligible for the Firstsource Customer Support Associate walk-in drive?
Answer: Yes. Eligible UG Arts and Science graduates from 2021 to 2025 can apply if they have no arrears. Eligible 2026 graduates must have received their sixth-semester results and provisional certificate and meet the stated document requirements.
2. What are the walk-in timings and venue?
Answer: The walk-in drive is scheduled Monday to Friday from 10:30 AM to 1:00 PM at the 5th Floor, 4th Block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near AGS Bus Stop, Chennai, Tamil Nadu – 603103.
3. What documents should candidates bring?
Answer: Bring your updated resume, original PAN card or Aadhaar card with a photocopy, and the original Transfer Certificate. Eligible 2026 graduates should also carry their sixth-semester result and provisional certificate, along with the additional copies specified in the announcement.
If you meet the eligibility criteria and are comfortable with the non-voice process and shift requirements, review the original listing, email your resume with the reference “Anbu,” and prepare your documents before attending. Share this opportunity with friends who may also be eligible.