TELUS Digital Walk-In Drive in Noida on 17th & 18th October 2026 – Customer Service Associate
Looking for a customer service job in Noida? TELUS Digital is conducting a walk-in drive on 17th and 18th October 2026 for the position of Customer Service Associate – Non-Voice Process. The opportunity offers a reported salary range of ₹2.95 LPA to ₹4.0 LPA, along with transportation and insurance benefits.
The walk-in drive is scheduled from 12:00 PM to 4:00 PM at Candor Techspace, Sector 135, Noida, Uttar Pradesh. The job description mentions graduates, including candidates whose results are awaited, and highlights customer service, English communication, shift flexibility, and willingness to relocate. However, it also mentions a minimum of one year of international voice experience in the preferred profile, so candidates should confirm the applicable experience requirement with the recruitment team before attending.
Quick Job Snapshot
| Company | TELUS Digital |
|---|---|
| Job Role | Customer Service Associate |
| Process | Non-Voice Process (description also mentions inbound calls) |
| Qualification | Any Graduate; result-awaited candidates may apply |
| Experience | Fresher graduates are mentioned as eligible; the preferred profile also states a minimum of 1 year of international voice experience |
| Salary | ₹2.95 LPA – ₹4.0 LPA |
| Walk-In Dates | 17th and 18th October 2026 (Saturday and Sunday) |
| Walk-In Timings | 12:00 PM – 4:00 PM |
| Job Location | Sector 135, Noida, Uttar Pradesh – 201304 |
| Work Mode | Work From Office |
| Working Schedule | 24×7 operations; night shifts and rotational week-offs |
| Transport | Free pick-up and drop within 35 km of the office, as stated in the listing |
| Other Benefits | Medical insurance and life insurance |
| Official Job Listing | View TELUS Digital Job Posting |
Job Role Overview
The Customer Service Associate role involves assisting customers with inquiries, handling service-related issues, processing orders accurately, and ensuring a positive customer experience. The job description also refers to inbound chat interactions involving wire transfer customers and agents, as well as inbound calls and escalation handling.
Candidates should be prepared for a structured, customer-focused working environment that requires clear written and oral English communication, diplomacy, problem-solving skills, and adherence to schedules. The role is office-based in Noida and operates within a 24×7 working model, so flexibility with night shifts and rotational weekly offs is important.
Key Responsibilities
- Handle inbound chat interactions involving wire transfer customers and agents.
- Attend inbound customer calls as required by the assigned process.
- Respond to a wide range of customer inquiries and resolve service issues effectively.
- Assist customers professionally, including handling tense situations with diplomacy.
- Process customer orders and ensure their accuracy and completion.
- Participate in ongoing training sessions and share best practices with team members.
- Document escalations accurately through call sheets or the relevant escalation process.
- Maintain clear written and oral communication when handling customer concerns.
- Follow the assigned work schedule and applicable company procedures.
Eligibility Criteria
- Educational qualification: Any graduate can be considered according to the job description.
- Result-awaited candidates: The listing states that candidates awaiting their results can apply.
- Freshers: Fresher graduates are mentioned as eligible in the announcement.
- Experience requirement: The preferred candidate profile also states that graduates with at least one year of international voice experience are required. Because these statements differ, confirm your eligibility with TELUS Digital before travelling to the venue.
- English communication: Excellent written and verbal English communication skills are expected.
- Shift flexibility: Candidates must be comfortable working night shifts and rotational week-offs.
- Relocation: Applicants should be willing to relocate to Noida if required.
- Work arrangement: Candidates must be comfortable working from the office in a 24×7 operational environment.
Required Skills
- Customer service: Ability to understand customer concerns and provide helpful responses.
- English communication: Strong written and spoken English skills.
- Problem-solving: Ability to assess customer issues and identify appropriate solutions.
- Conflict management: Patience and diplomacy when dealing with difficult or tense situations.
- Accuracy: Careful handling of customer information, orders, and process documentation.
- Escalation handling: Ability to record and communicate unresolved issues clearly.
- Adaptability: Willingness to learn through training and work within changing customer service requirements.
- Teamwork and integrity: Ability to demonstrate respect, courage, passion, teamwork, and integrity in the workplace.
Salary and Benefits
The advertised salary range for this TELUS Digital opportunity is ₹2.95 LPA to ₹4.0 LPA. The final compensation may depend on the employer’s assessment and applicable hiring terms, so candidates should confirm the offered package during recruitment.
The job announcement also lists the following benefits:
- Free transportation: Pick-up and drop facility within 35 km of the office address, according to the listing.
- Medical insurance: Medical insurance coverage is listed as a benefit.
- Life insurance: Life insurance is also mentioned.
Applicants should verify the detailed transport coverage, insurance terms, and any other applicable benefits directly with the recruitment team.
About TELUS Digital
TELUS Digital is a customer experience transformation company that combines technology, data, and human expertise to help organizations improve customer journeys and operational performance. Its service areas include Data & AI, Digital Experience & IT, CX Management, and Trust & Safety.
The company describes itself as an equal opportunity employer. Its stated approach is to make hiring and promotion decisions based on qualifications, merit, competence, and performance, without discrimination based on characteristics related to diversity.
Interview Preparation Tips
- Prepare a brief self-introduction covering your education, communication strengths, and interest in customer service.
- Practise answering common customer service questions in clear, professional English.
- Prepare examples of how you would respond to an upset customer while remaining calm and respectful.
- Practise writing concise customer responses and summarising customer concerns accurately.
- Review how you would document a customer issue and escalate it when it cannot be resolved immediately.
- Be ready to explain your comfort with night shifts, rotational week-offs, office-based work, and relocation to Noida.
- If you have international voice experience, prepare examples of customer interactions and the responsibilities you handled.
- Confirm the experience requirement before attending because the listing mentions both fresher eligibility and a minimum of one year of international voice experience.
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Walk-In Venue and Schedule
Walk-in dates: Saturday, 17th October 2026, and Sunday, 18th October 2026.
Walk-in time: 12:00 PM to 4:00 PM.
Venue: TELUS Digital, Tower-6, Floor-UG, Candor Techspace, Sector 135, Noida, Uttar Pradesh – 201304.
Before travelling, check the official job listing for any updates to the walk-in schedule and confirm the experience criteria if you are applying as a fresher.
How to Apply for the TELUS Digital Walk-In Drive
- Read the official job posting and check the qualification and experience conditions carefully.
- Update your resume with your education, communication skills, relevant experience, and contact details.
- Contact the recruitment team through the official job listing if you need clarification about fresher eligibility or the one-year international voice experience requirement.
- Attend the walk-in at the specified Noida venue on 17th or 18th October 2026 between 12:00 PM and 4:00 PM, after confirming that the drive is still active.
- Discuss the salary package, shift schedule, transportation coverage, insurance, and other employment terms during the hiring process.
View Official Job Listing / Apply Now
Recruitment reminder: Use the official TELUS Digital careers website to verify the job details and follow the stated recruitment process. Never pay money to secure a job offer.
Frequently Asked Questions (FAQs)
1. Is the TELUS Digital Noida walk-in drive open to freshers?
Answer: The job description mentions that fresher graduates can apply and that result-awaited candidates are eligible. However, it also states that graduates with at least one year of international voice experience are required. Freshers should confirm the applicable requirement with the recruiter before attending.
2. What is the salary for the Customer Service Associate position?
Answer: The advertised salary range is ₹2.95 LPA to ₹4.0 LPA. The final offer and applicable benefits should be confirmed during recruitment.
3. When and where is the walk-in drive taking place?
Answer: The drive is scheduled for 17th and 18th October 2026, from 12:00 PM to 4:00 PM, at TELUS Digital, Tower-6, Floor-UG, Candor Techspace, Sector 135, Noida, Uttar Pradesh – 201304.
If you are interested in this opportunity, review the official listing, clarify the experience criteria, and prepare for the scheduled walk-in. Share this opening with friends who may be a good fit for customer service roles in Noida.